Refund Policy

Return & Refund Policy

Overview

We want you to be completely satisfied with your purchase from American Grain Supply. If you need to return equipment, we're here to help make the process as straightforward as possible.

Return Eligibility

Returns are accepted within 30 days of delivery, provided the equipment meets the following conditions:

  • Equipment is unused and in original condition
  • All original packaging and materials are intact
  • No modifications have been made to the equipment
  • Equipment has not been assembled (if shipped unassembled)

Non-Returnable Items

The following items cannot be returned:

  • Custom-ordered or specially configured equipment
  • Equipment that has been used, assembled, or modified
  • Items damaged due to improper handling after delivery

How to Initiate a Return

  1. Contact us at (404) 667-2554 or sales@americangrainsupply.com within 30 days of delivery
  2. Provide your order number and reason for return
  3. We will provide a Return Authorization (RA) number and return instructions
  4. Ship the equipment back using the provided instructions

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective equipment, or damage in transit). For freight returns, we will coordinate the pickup and provide shipping instructions.

Restocking Fee

A restocking fee of up to 15% may apply to returned equipment, depending on the manufacturer's policy. This will be communicated to you before the return is processed.

Refund Processing

Once we receive and inspect the returned equipment, your refund will be processed within 5-10 business days. Refunds are issued to the original payment method.

Damaged or Defective Equipment

If your equipment arrives damaged or defective:

  1. Note the damage on the delivery receipt before signing
  2. Take photos of all damage
  3. Contact us within 48 hours at (404) 667-2554
  4. We will file a freight claim and arrange replacement or refund at no cost to you

Warranty Claims

For equipment issues covered under manufacturer warranty, see our Warranty page. Warranty claims are handled separately from returns.

Questions

Contact us at sales@americangrainsupply.com or call (404) 667-2554, Monday - Friday, 8:00 AM - 5:00 PM EST.

Last updated: July 2026