Shipping Policy
How Shipping Works
We ship heavy equipment via LTL (Less Than Truckload) freight carriers throughout the contiguous United States. Because our products range from compact implements to large-scale machinery, shipping costs vary significantly by product. Rather than hiding freight in inflated prices or using misleading thresholds, we calculate and display the actual shipping cost for each product at checkout.
Shipping Categories
- Freight Calculated at Checkout — Most products display the exact shipping cost during checkout based on product weight, dimensions, and your delivery address. What you see is what you pay.
- Freight Included in Price — Select product lines include freight in the listed product price. These items show as “Free Shipping” at checkout because the delivery cost is already built into the price.
- Freight Quote Required — Some oversized or specialty items require a custom freight quote. These products can be ordered online at $0 shipping, and we will contact you within 1 business day with an exact freight cost. You may cancel at no charge if the shipping cost doesn’t work for you.
Delivery Timeline
| Stage | Timeframe |
|---|---|
| Order Processing & Handling | 5–7 business days |
| Transit via Freight Carrier | 3–8 business days |
| Total Estimated Delivery | 8–15 business days |
Delivery times may vary based on seasonality, product availability, and destination. You will receive tracking information once your order ships.
Service Area
We currently ship only within the contiguous United States (Lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations.
Delivery Details
- Most items ship via LTL freight carrier and require someone present to receive the delivery.
- Shipments are delivered curbside to a commercial or residential address.
- Liftgate service is included when shipping to a residential address or when no loading dock is available.
- Additional accessorial charges (limited access, inside delivery, re-delivery, storage, or re-consignment) may apply. If applicable, we will confirm and collect these fees before dispatch.
Receiving Your Shipment
- Inspect all packaging for visible damage before signing the delivery receipt.
- Note any damage or shortages directly on the carrier’s paperwork.
- Take clear photos of packaging and product from multiple angles.
- Contact us within 48 hours if there are any issues.
Backorders & Split Shipments
- If an item is backordered, we’ll notify you with an estimated ship date.
- Multi-item orders may ship in separate shipments for faster delivery. You’ll receive individual tracking numbers for each.
Delays & Cancellations
- We’ll notify you promptly if a delay occurs and provide an updated delivery estimate.
- Orders may be cancelled only if the item has not yet shipped. Once in transit, our Returns & Refunds Policy applies.
Address Changes & Re-Delivery
Changes to shipping address after dispatch (re-consignment) or missed delivery appointments may result in additional carrier fees billed to the customer.
Title & Risk of Loss
Title and risk of loss pass to you once the carrier delivers the shipment to the address provided at checkout. Please ensure someone is available to receive and inspect the order upon arrival.
Questions about shipping? Call us at (404) 667-2554 or email sales@americangrainsupply.com.